This document is an official proposal (public offer) of Limited Liability Company “Marketingovoe soprovozhdenie biznesa” (Marketing Business Support) (MSB LLC, trademark BigBee, TIN 01806201410157, the “Provider”) to enter into an agreement for subscription access to BigBee services (the “Agreement”) on the terms below, in accordance with the Civil Code of the Kyrgyz Republic.

The offer is addressed to legal entities, individual entrepreneurs and individuals with full legal capacity (the “Customer”).

The Terms of Service, the Privacy Policy and the Consent to personal data processing published at hiveclient.bigbee.su form an integral part of the Agreement. In case of discrepancies, the Russian version prevails.

The Provider grants the Customer remote access to the Services over the internet (a simple non-exclusive licence) within the selected Plan for the paid period, and the Customer pays for the Subscription.

A Subscription is issued for each Company and each Service separately or as a bundle of several Services. Services, Plans and their contents are listed in the Account.

The Provider develops the Services and may change their functionality without materially reducing the capabilities of a paid Plan.

Full and unconditional acceptance of the offer is the Customer’s registration in the Account with a confirmation of agreement with the offer, followed by payment for a Subscription. The Agreement is concluded when the payment is received.

Connecting a Service for a new Company may require the Provider’s approval. Until approval, no Subscription is issued and no payment is accepted.

The Agreement is concluded electronically and does not require a paper signature. Records in the Account and e-mails are accepted by the Parties as proper confirmation.

The Subscription price is set by the current price list in the Account (“Subscriptions and payment”) at the time of payment. All prices are stated and paid in Kyrgyz som (som).

A new Company receives a free 14-day (fourteen calendar days) trial for each Service. After the trial, access continues only after payment.

The Provider may change prices. New prices do not affect periods already paid and apply to subsequent payments; the Provider announces changes in the Account at least 14 calendar days in advance.

Payment is made by Visa, Mastercard and Elcart bank cards via the Payment page of O!Bank OJSC. By agreement, payment by bank transfer against an invoice is possible.

Card payments are processed only with 3D Secure authentication (a one-time code or confirmation in the issuing bank’s app). Transactions without 3D Secure are not accepted.

Card data (number, expiry date, CVV/CVC) is entered only on the bank’s Payment page. The Provider does not receive, process or store it — the bank only reports the result, amount, date and masked card number.

Payment is deemed made once the bank confirms a successful transaction. The Subscription term is extended immediately; if the current term has not ended, the new days are added to it.

Fees of the Customer’s card issuer (if any) are borne by the Customer.

Auto-renewal is turned on only by the Customer in the Account. If enabled, at the end of the paid period the price of the next period under the current Plan is charged to the linked card. By enabling auto-renewal the Customer agrees to such charges.

The card is linked on the bank’s side; the Provider does not store card data.

Auto-renewal can be turned off at any time in the Account (“Subscriptions and payment”) or by request to [email protected]. Turning it off affects future charges; the period already paid remains until its end.

After the paid or trial period ends, grace days apply (their number is shown in the Account, usually 3 calendar days), during which the Service works fully.

If the Subscription is not renewed after the grace days, access becomes read-only: data is kept and can be viewed and exported, but records cannot be created or changed. For some Services (e.g. BeeBoard), a free plan with the limits shown in the Account applies instead.

Full access is restored immediately after payment.

The Customer may cancel the Subscription and receive a refund for unused full paid months.

A refund request is sent to [email protected] or [email protected] within 14 (fourteen) calendar days from the payment date. Please state the Company name, Service, payment date and amount, the last 4 digits of the card and the reason.

Refunds are made to the same card used for payment within up to 10 (ten) business days from approval of the request. The time for funds to reach the card depends on the issuing bank. Invoice payments are refunded to the payer’s account.

Amounts charged by mistake (double charge, technical failure) are refunded in full regardless of the request deadline.

After the refund, the Subscription for the refunded months ends.

The Provider undertakes to:

The Customer undertakes to:

The Parties are liable for non-performance or improper performance of their obligations under the laws of the Kyrgyz Republic.

The Provider is not liable for interruptions caused by third parties, failures of communication networks, banks and payment systems, or force majeure.

The Provider’s liability under the Agreement is limited to the amount paid by the Customer for the last paid period of the relevant Service.

The Agreement is valid for the paid period and is extended with each subsequent payment.

The Provider may amend the offer by publishing a new version on this page. The new version applies to payments made after its publication.

Disputes are settled through negotiation. A written claim procedure is mandatory; the response time is 10 business days. Failing agreement, the dispute is heard by the court at the Provider’s location under the laws of the Kyrgyz Republic.